Every purchase on Peddly is covered. Period.
🛡️ Full refund guarantee
If your item isn't as described, doesn't arrive, or arrives damaged — you get a full refund. You're protected for 14 days after delivery. For item-not-as-described claims, we recommend filing within 3 days of delivery — claims filed later receive closer review.
If the item you received significantly differs from how it was described or photographed in the listing, you're entitled to a full refund. Condition, functionality, and accuracy all apply.
If your tracking shows the item is lost in transit or the seller never shipped it, we'll issue a full refund — including any shipping costs you paid.
Items damaged during shipping or that were already damaged (not disclosed by the seller) are covered. Open a dispute and upload photos as evidence.
If the seller sent a completely different item than what was listed, you're covered for a full refund. You don't need to return the wrong item at your own expense.
If the listing said something was "complete" or "all original accessories included" and items are missing, that's a dispute we'll resolve in your favour.
How to open a dispute
Go to your Orders page
Open the relevant order
Tap "Open dispute"
Describe what went wrong and upload evidence (photos)
We'll review within 48 hours and contact both parties