Dispute & Refund Policy
Operated by PEDDLY MARKET LLC. Our policy is designed to be fair to both buyers and sellers.
Item Not As Described (INAD)
Within 3 days of delivery
Full refund. Item is materially different from the listing — wrong model, broken, missing parts, undisclosed damage. Seller pays return shipping. Open a claim from your order page immediately.
Days 4–14
Enters manual dispute review. Strong photo evidence comparing item received to listing photos is required. INAD classification is less likely in this window.
After 14 days
Sale is final. No exceptions. Inspect your item promptly upon delivery.
To open a claim: go to your Order → Open Dispute. Upload photos of the item received.
Item Arrived Damaged in Shipping
With shipping insurance
Full refund to buyer. Peddly files a carrier insurance claim immediately on your behalf.
Without insurance + photo proof of proper packaging
If the seller provides 2–3 timestamped photos showing the item properly packed with the shipping label visible, Peddly will cover damages up to $100 upon review and file a carrier claim. This is the strongest protection available without insurance.
Without insurance + no packaging photos
The seller is fully liable for any damage. No coverage from Peddly. Buyers: document damage immediately upon receipt with photos.
Sellers: photograph every shipment — item visible, packed, label attached. 2–3 photos before drop-off. This is your strongest protection against damage claims.
Item Never Arrived
No carrier scan within 5 business days
Automatic full refund to buyer. Seller payout returned. Seller trust score reduced by 20 points.
Lost in transit
Open a claim within 14 days of the expected delivery date. Seller keeps payout — they shipped in good faith. Peddly covers the refund from the reserve fund.
Carrier shows delivered, buyer disputes
"Delivered" status = sale final. Exception: carrier GPS confirms wrong address. Porch theft requires a police report for any consideration.
Open a "Did Not Arrive" claim from your order page. The 14-day window is firm.
Change of Mind / Buyer's Remorse
Default
All sales are final. Change of mind is not grounds for a return or refund.
Seller accepts returns
Some sellers opt in to a 7-day return window. If accepted, buyer pays return shipping. Seller must issue refund within 48 hours of receiving item back.
Check the listing return policy before purchasing.
Counterfeit or Stolen Items
Peddly does not authenticate items
Request photos, serial numbers, or receipts from sellers before purchasing high-value items. Items over $500 display an authenticity notice.
Confirmed counterfeit or stolen
Permanent account ban. Full refund from seller payment. Law enforcement referral for confirmed stolen goods. We recommend purchasing high-value items only from sellers with a 100 trust score and verified identity.
Read our Authenticity Policy for high-value purchase guidance.
Bank Chargebacks
Policy
Always open a Peddly dispute before contacting your bank. Buyers who initiate chargebacks without first using our dispute system will have their account permanently banned.
Evidence
Peddly automatically submits tracking, photos, and messages to Stripe as evidence for legitimate sellers in chargeback disputes.
Contact support@peddly.market before filing any bank dispute.