Every seller has a trust score built from profile verification, review history, and behavior. Here is exactly how it is calculated.
Profile completion (up to 100 pts)
Verify email address
+10 pts
Add phone number
+10 pts
Connect bank account
+20 pts
Verify government ID
+40 pts
Complete first sale
+10 pts
List 10 or more items
+10 pts
Review points
5-star review
+5 pts
4-star review
+3 pts
3-star review
0 pts
2-star review
β3 pts
1-star review
β10 pts
Behavioral penalties
Cancel a sale
β5 pts
Late shipping (per day)
β1 pt
Score color guide
Excellent
80+
Good
60β79
Fair
40β59
Low
0β39